Dell has hit me with this three times in the last two quarters. Combined its added over a month to my project timeline, a month I did not have to spare.
I know I shouldn’t get my hopes up, the whole point of using dell is cheap solid hardware with parts service, but I really think next time I’m in a datacenter-building/server-vendor-shopping place I’m gonna take a much harder look around. The sales engineers were of marginal help, I wound up having to get all my answers from the techcenter wiki and a friend.