But not important enough to answer without making you sit on hold for 23 (and counting) minutes.
Chalk up some fail points for Entrust customer support.
Hahaha wait it gets better at 25 min they just dump you to voicemail. Now the clock is on to see how long till I get a callback.
edit: It gets better! An hour later still no callback, so I call them. I get told the office is now closed, their biz hours are 6am to 8pm. Now, its 6:15 by me (EDT)… so it seems clear to me that Entrust has found the secret island of Atlantis and is headquartered at GMT-3.
edit2: turns out they’re canadian and thursday was a holiday where they left early, voicemail didn’t reflect